Refund policy

Return & Refund Policy

15-Day Return & Refund Policy

At SwiftFit, customer satisfaction is our priority. If your purchase does not meet your expectations, you may request a return or refund within 15 days of purchase, subject to the conditions below.

1. Return Eligibility

You may request a return if:

  • The shoe size or fitting is incorrect.

  • You are not satisfied with the shoe quality or comfort.

  • The product has another reasonable product-related issue.

2. Return Conditions

To qualify for a return:

  • Shoes must be unused, unworn, and clean.

  • Shoes must be in their original condition.

  • The original shoe box and packaging must be included.

  • The shoe box must not be damaged or significantly altered.

  • All original accessories should be returned where applicable.

  • The return request must be made within 15 days of purchase.

3. Non-Returnable Items

Returns may be rejected if the shoes:

  • Have been worn, washed, or used.

  • Show dirt, stains, outdoor-use marks, or excessive wear.

  • Have been damaged through customer use or improper handling.

  • Are returned without the original box or packaging.

  • Are returned after the 15-day return period.

4. How to Return

Please contact SwiftFit through WhatsApp or phone before sending your parcel.

Return Address:
SwiftFit Outlet
Icon Mall, Shop No. 8, Ground Floor
Near Panorama, Mall Road
Lahore, Pakistan

Please pack the shoes securely to prevent damage during return shipping.

5. Refunds

Once we receive and inspect the returned product, we will determine whether it meets our return requirements. If approved, the refund will be processed according to the applicable payment method and SwiftFit's return procedure.

SwiftFit reserves the right to reject returns that do not meet the stated conditions.

Customer Support

WhatsApp / Phone: 0321-049008
Email: swiftfit34@gmail.com

SwiftFit — Step Into Confidence.